Support

Introduction

Whether you have purchased a ticket or are an event organiser, if you have a problem we want to try to solve it as efficiently as possible. Below you will find some information that will hopefully help to resolve your issue. If you are still struggling, we invite you to complete the support form and we will do our best to assist.

Frequently Asked Questions

• I am buying Tickets

  1. When will I receive my ticket(s)?

     Tickets are emailed out at the point of purchase. They may take a few minutes to arrive. If you have not received your Tickets by email, please check any Spam, Junk or Updates folders you have first.

  2. How do I get a refund?

     Most event Tickets are non-cancellable. They may be transferable or amendable, but this is at the discretion of the event organiser. We encourage you to contact your event organiser using the contact details on your ticket.

• I am hosting events

  1. How do I reset my password?

     Please visit the host account page

Still struggling?

Please use the support form below to raise a ticket.